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Frequently Asked Hospital Questions

When it comes to your heath care, it’s important to know as much as possible in order to make the best decisions for you and your family. These frequently asked hospital questions might help answer some of your questions about our facility, staff and services.
These questions were gathered from patients to help you get a better sense of our health care facilities and specialties. When it comes to your family’s health, choosing your provider, doctors and staff is the most important decision, and you want to be sure you’re making the best choice. We would be honored to serve you.
Please review the FAQs below, and if you do not see an answer to your questions, we would be happy to discuss it with you. Please don’t hesitate to contact us today.
Who can talk to a chaplain? Is this service only available to patients?
At Florida Hospital Zephyrhills, we don’t distinguish between a sick body and a suffering soul. We work to promote healing and comfort in all people at our facility. Whether you’re a patient, family member, guest or even staff member, you can reach a chaplain 24 hours a day, seven days a week by dialing “0” on any hospital phone.
The operator will put you in touch with a member of our pastoral care team, who will be happy to serve you regardless of your faith or if you’re seeking a friend.
Whether you wish to pray, participate in a ritual or sacrament, or simply need someone to talk to, our chaplains are there for your encouragement and support. We can even help to connect you to a member of your own faith community. After all, we know that peace of mind and a hopeful outlook are important elements of the healing process.
I was in the hospital several weeks ago. Why haven’t I received a bill?
If 12 weeks have passed and you haven’t received a bill, please contact our billing office to ensure that your patient information (i.e., your address and the spelling of your name) is accurate. Normally, we won’t send you a bill until after we’ve received payment from your insurance company or Medicare, because we need information such as your insurance deductible to calculate the balance due. If no payment is due, we’ll send you a statement indicating that your services have been paid in full. 
Is smoking or use of tobacco products permitted at the hospital?
Using nicotine products, including cigarettes, is prohibited on hospital property for the health and comfort of all visitors and staff.
If you’d like to quit and are looking for help, we offer Smoking Cessation programs through our Wellness Center.
How can I get a job at your hospital?
Florida Hospital Zephyrhills offers excellent opportunities for health care professionals to build their careers in a friendly, challenging and patient-centered environment. To get more information about possible job opportunities, review our careers page.
Why do some patients in the emergency department get seen faster than others? Isn’t it first come, first served?
While it may seem unusual, we do not serve emergency patients in the order they arrive. Before a patient is seen, the nurses in our emergency room evaluate the seriousness of all incoming patients’ injuries or illnesses to quickly determine which patients are most in need of life-saving, immediate help.
If you notice that another patient was seen before you but arrived after you arrived, this simply means the nurse determined that the individual needed more urgent care. This process is similar to processes at other emergency rooms all over the country. 
If you believe you have a special situation or your condition requires immediate attention, please speak with the intake nurse.
How can I get a copy of my medical records?
We comply with all federal and state privacy laws concerning how, when and to whom we share medical records, including with doctors, insurance companies and patients. If you desire these records for personal use, your request must be made on or after the day you are discharged from the hospital. 
Medical records can be obtained by calling (813) 788-0411, extension 3500. Medical Records is located on the third floor of the hospital. Patients may obtain records two days after discharge for an inpatient stay.