Campuses: Home button

Emergency Services

Emergency Care

Florida Hospital Winter Garden is a state-of-the-art emergency facility featuring board-certified physicians trained in the care of both adults and children. This hospital-based emergency room (ER) specializes in treating chest pain, heart attacks, strokes and orthopaedic injuries, and other major conditions. The ER provides comprehensive care including overnight monitoring. Features and services offered include:

  • Board-certified emergency physicians specializing in adults and children
  • Care management
  • Chapel and pastoral care
  • Clinical care team with an on-site pharmacist
  • Critical care transport team
  • Florida Hospital flight team
  • Gastrointestinal disorders
  • Imaging and laboratory services
  • Overnight monitoring in our Clinical Decision Unit (CDU)
  • Pharmacy and medication dispensary available
  • Specialty physician offices
  • State-of-the-art facility and equipment
  • Telemedicine for stroke

What Is an Emergency?

If you are having an emergency, time is of the essence, and you need to know when to seek critical care. An emergency is a serious medical condition or symptom — caused by injury or illness — which arises suddenly and requires immediate care to avoid death or disability. Emergencies may include:

  • Complicated fractures
  • Deep wounds
  • Extreme difficulty breathing
  • Major head injury
  • Poisoning
  • Severe allergic reactions
  • Severe burns
  • Suspected heart attack
  • Suspected stroke
  • Vomiting or coughing up blood

It is important to always be prepared for an emergency. To better facilitate treatment, we advise you to keep an information card with you at all times. This card should include the name and telephone number of your primary care physician, a list of all medication and drug allergies, and advanced directives (such as living wills, do-not-resuscitate orders and power of attorney information).

What to Expect During Your Visit

When you arrive for an emergency care at Florida Hospital Winter Garden, you will first speak with a nurse. During this evaluation, the nurse will ask for your name, date of birth, Social Security number and the reason for your visit. They will also check your vital signs — temperature, blood pressure and heart rate. This is called the triage process, which determines the seriousness of each patient’s condition and, consequently, the order in which patients are seen. As a rule, more serious injuries and illnesses are treated first.

Patient Transfers

While Florida Hospital Winter Garden features board-certified emergency physicians and advanced technologies, we work closely with area trauma centers and other Florida Hospital facilities to treat patients no matter how serious their condition. If needed, we’ll have you transferred by ambulance or airlifted to another facility from our helipad (located directly outside our ER entrance).

Care Coordination

At Florida Hospital Winter Garden, we treat the whole person — mind, body and spirit. That’s why our care coordinator works to connect patients with continued care after their emergency visit. The services the care coordinator provides include:

  • Assisting in locating a primary-care physician or specialist
  • Connecting with community resources
  • Coordinating outpatient services or follow-up care near your home

Pediatric Care

Parents can rest assured that even the littlest patients are in good hands at Florida Hospital Winter Garden. Our board-certified emergency physicians specialize in pediatrics and all clinical providers are certified in Pediatric Advanced Life Support (PALS). A pediatric lobby helps entertain children and families during their visit and there are private rooms as well. A Pediatric Transport Team can quickly and carefully transfer patients who need to be admitted for further treatment at Florida Hospital for Children.