Frequently Asked Hospital Questions
When it comes to your family’s health, every decision makes a difference—and deciding which hospital to entrust with your care is one of the most important decisions you may ever make. We are honored to serve you.
Below, we’ve listed a handful of our patients’ frequently asked questions about our health care facility and specialties. However, if your question isn’t answered here, please contact us directly. We’d be happy to help you as our goal is to make your Florida Hospital Tampa
experience as comfortable—and comforting—as possible.
How can I volunteer at your hospital?
Volunteers are invaluable to our hospital by providing time to assist with patient and visitor needs, helping the staff, and supporting our overall mission. In addition, volunteers operate our gift shops and sponsor fundraising activities to support the hospital.
You can learn about available volunteer opportunities by contacting the Volunteer Department
at (813) 615-7286.
What are you doing to promote health and wellness in my community?
We are committed to meeting the physical, emotional and spiritual needs of the people in our community. Our mission is to be a health care resource for area businesses, civic organizations, religious groups, schools and residential communities, and in the process, build relationships that last a lifetime.
We offer a variety of screening events, health fairs, educational seminars and support groups on campus, and at locations throughout Hillsborough and Pasco Counties.
For more information and/or a listing of specific activities and events
, please call (813) 615-7300.
What is an Advance Directive?
All adult individuals who are mentally competent to make their own decisions have the right to choose to receive or to refuse medical treatment or procedures. To prevent this right from being lost when a person cannot make his or her own decisions, Florida law allows all patients to document in advance what their wishes would be in certain circumstances. This is called an Advance Directive, which is available in two ways: a Living Will and Designation of Health Care Surrogate.
A Living Will allows patients to direct whether they want to have life-prolonging procedures or have these procedures withheld or withdrawn if they are in a terminal condition, persistent vegetative state or an end-stage condition.
A Health Care Surrogate is a person who is chosen by the patient in writing to make health care decisions when the patient cannot. The Health Care surrogate will have the duty to consult with health care providers, make decisions and give informed consent for the patient.
You can download and print our Advance Directive forms so you can have it filled out prior to your visit to the hospital.
Where do I park?
spots designated for patients and visitors are available in close proximity to our entrances. At Florida Hospital Tampa, we have a six-story parking garage that offers free covered parking, and easy access to our services. Complimentary valet parking is offered at the main entrance to Florida Hospital Tampa and the Women’s Health Pavilion
My child was born at your facility. How can I get a copy of the birth certificate?
Birth certificates are available through the State of Florida’s Department of Health webpage. You may also visit the Office of Vital Statistics in the county in which the child was born.
Can anyone talk to a chaplain, or is that service only available to patients?
Whether you’re a patient, family member or guest, you can reach a chaplain 24 hours a day, seven days a week by dialing “0” on any hospital phone. The operator will put you in touch with a member of our pastoral care team, who will be happy to serve you regardless of your faith tradition.
Whether you wish to pray, participate in a ritual or sacrament, or simply need someone to talk to—or if you would like us to connect you to a member of your own faith community—our spiritual care team is there for your encouragement and support.
I was in the hospital several weeks ago. Why haven’t I received a bill?
If 12 weeks have passed and you haven’t received a bill, please contact our billing office to ensure that your patient information (i.e. your address and the spelling of your name) is accurate. Normally, we won’t send you a bill until after we’ve received payment from your insurance company or Medicare. Then we can accurately calculate the balance due—for instance, your insurance deductible. If no payment is due, we’ll send you a statement indicating that your services have been paid in full.
Who can I speak to about issues with my patient bill?
If you have questions or have an issue with your bill, please call the Customer Service or Billing office at (813) 615-7848.
Is smoking permitted at the hospital?
Florida Hospital Tampa is a tobacco-free campus. We are dedicated to promoting the long-term health of patients, visitors, physicians and employees. Smoking and the use of any tobacco products are not permitted anywhere on the property.
How can I get a job at your hospital?
Florida Hospital Tampa offers an excellent opportunity for health care professionals to build their careers in a friendly, challenging and patient-centered environment. To inquire about possible job opportunities, please contact us through our careers
I applied for a job on your website. When will I hear something?
You should receive an automated confirmation when you submit your application. If your qualifications match the posting, your application will be sent to the hiring manager who supervises the position, who will determine the appropriate candidates and times for interviews. The timeframe for this process varies depending on the position and the hiring manager. Please allow time for this process before following up.
If you have questions about a position or are having trouble submitting your online application, please call the Human Resources office at (813) 615-7290.
Why do some patients in the emergency department get seen faster than others? Isn’t it first come, first served?
The short answer is no. Our emergency room nurses are trained to evaluate the seriousness of incoming patients’ injuries or illnesses and quickly determine who is in the most immediate need of care. If a patient who arrives after you in the ER is seen first, this simply means that the triage nurse believes that individual was in need of more urgent care. This process goes on every day in emergency rooms all over the country. However, if you have a special situation or believe your condition requires immediate attention, please speak with the intake nurse.
How can I get a copy of my medical records?
Any records that you need for your care will be sent free of charge to your physician or new facility. If the records are for your doctor’s use, and he or she is on staff at Florida Hospital Tampa, his or her office can access the records without your permission. If your doctor is not affiliated with this hospital, we can fax the records to his or her office once you have completed the above-mentioned form. (Please make sure you include your physician’s name, complete address, phone and fax numbers.) You must fill out a separate form for each outside physician requesting your records.
If you need mental health records, please note that state law requires physician approval prior to their release, so allow an additional three to four business days for these requests to be processed.
If your insurance company needs your records, its attorney or designated officer must mail a request directly to the address on our authorization request form. We will send the records to the insurance company at no charge.
For radiology, imaging films or ancillary department requests, please contact the department that performed the service.