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Protecting Patient Personal Information

Protecting patient’ personal information is a top priority of Florida Hospital. On March 28, 2018, a contracted vendor of Florida Hospital began performing routine security updates to the Florida Hospital’s websites. While performing these updates, Florida Hospital was notified on April 2, 2018 that harmful web files called malware were detected on several facility sites, including the and websites. These harmful files potentially permitted an outside source to view, extract and analyze certain of the data entered onto the website’s web forms. However, there was no evidence found that these files were being accessed.
Florida Hospital made these websites unavailable to users and the site has been upgraded to eliminate any risks involved. Please note that Florida Hospital continually takes steps to reduce the risk of future malware incidents by rebuilding its websites, which will create a more secure environment, aid in reducing the number of potential incidents and provide ongoing monitoring of the websites to potentially prevent the installments of malware.
Rest assured, we have investigated the matter internally and have taken measures to ensure this type of incident does not occur again by continuing to enhance our security safeguards. Your medical information remains current, accurate and available in our electronic medical records systems. We trust that the quality and reliability of the services we are offering to you demonstrate our continued commitment to your security and satisfaction.
All individuals impacted have received a notification either first class mail or via email. If you have questions in regards to this incident, please call 1-800-733-9205 Monday through Friday between 9:00 a.m. to 6:00 p.m. (Eastern Time).