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Patients & Families

"Speak Up" Program

As part of our Patient Safety Program, SPEAK UP is your chance to share with us your concerns about safety and our quality of care. We truly appreciate your feedback and will use it to improve all aspects of care and safety at Florida Hospital.

S-peak up if you have a questions, concerns or if you don’t understand something about your care. It’s your body and you have a right to know.

You can do this several ways. First, you can share your comments, suggestions and concerns via our SHARE cards, available throughout the hospital. You can also call the Safety Hotline at 407-303-7268.

P-ay attention to the care you receive by making sure that you’re getting the right test results, treatments and medications from the appropriate clinicians.

E-ducate yourself about any medical tests being conducted as well as your diagnosis and treatment plan.

A-sk a trusted friend or family member to be your health care advocate.

K-now your lab results and the medications you are taking.

U-se medical centers and clinics that have met rigorous on-site evaluations for clinical quality and safety standards as outlined by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO).

P-articipate in all decisions about your treatment. You are at the center of the health care team at the Florida Hospital.