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Patients & Families

Medical Records

Your Rights and Access to Personal Health Information

Florida Hospital recognizes the patient’s right to access and obtain copies of their protected health information (PHI) in accordance with all federal and state laws. Should you require any behavioral health records, state law requires physician approval prior to our releasing any medical records to you. Please allow an additional 3-4 business days for these requests to be processed.

The method for accessing personal medical records will depend on which Florida Hospital campus provided your care.

Choose a hospital from the list below to continue.

Greater Orlando Campuses

Here, you’ll find medical records request instructions for: Florida Hospital Altamonte, Florida Hospital Apopka, Florida Hospital Celebration Health, Florida Hospital East Orlando, Florida Hospital For Children, Florida Hospital Kissimmee, Florida Hospital Orlando and Winter Park Memorial Hospital.

For questions regarding the release of protected health information, call (407) 303-9175.

Instructions:

The State of Florida requires that the downloadable form(s) below be submitted for request of medical records for personal use. All requests for medical records must be fully completed and dated on or after the date of discharge to be processed. After a properly executed authorization has been received, our team will review for all required elements and process in accordance with federal and state laws governing your privacy and medical records. There is a charge of $0.84 for the first page and $0.55 for each additional page, plus sales tax and postage.

Request for Access and Authorization for Use and/or Disclosure of Protected Health Information(PDF)

Copy fee charges (PDF)

Once you complete your Medical Records Request form, mail to:

Florida Hospital Health Information Management
Release of Information
701 E. Altamonte Dr, Suite 2000
Altamonte Springs, FL 32701
Phone: 407-303-9175 Fax: 407-303-0633

Records for your Physician(s)

If your physician is on staff at Florida Hospital he/she may access your medical records from his office without your permission. If not, your doctor’s office can be faxed records that you personally request at no charge to you, as previously you must still submit theRequest for Access and Authorization for Use and/or Disclosure of Protected Health Informationensuring the following items are included:

  • Physician name
  • Mailing Address
  • Phone number
  • Fax Number

A form must be completed for each physician to whom you need your records mailed or faxed.

Insurance Requests/Attorney Requests/Disability Requests

Requests should be sent from your insurance companies, attorney or DDS and mailed to the address on our authorization form. All charges for medical records will be billed to the requestor.

Radiology/Imaging Films/Ancillary Department Requests

Please contact the department directly that performed this service to facilitate your request.

Florida Regional Campuses

This information applies to Florida Hospital's Carrollwood, Connerton, DeLand, Fish Memorial, Flagler, Heartland Division, North Pinellas, Pepin Heart Institute, Tampa, Waterman, and Zephyrhills locations.

View Your Medical Records Online

By creating your own patient account, you’ll have a safe and simple way to access information from your electronic health record. Accessible anytime and anywhere there is internet access, patients can safely and conveniently view, download, print, and share:

  • Lab Results
  • Discharge Instructions
  • Immunizations
  • Medications
  • Allergies
  • Patient Education
  • Continuity of Care Document — an electronic medical care summary that can be shared with your physician

If you already have an account, you may sign in now.

If you have not yet created your account, follow the instructions below.

Create an Online Patient Account

For the security of our patients' health information, creation of an account requires an e-mail address. Your account can be created through the following methods:

During the Admission Process
  1. If you were admitted to the hospital or Emergency Department and are at least 18 years of age, you can create an account when you provide your e-mail address to a registration team member.
  2. We will send an e-mail to the address you provide with a link to set up your account.
  3. You will create your secure online account with a username and password.
  4. You will receive a welcome e-mail with a link to sign in and access your health information.
Request By Mail
  1. Download, print and complete an account registration form:
  2. Have the account registration form notarized and mail it to the corresponding hospital Health Information Management department (address is provided on form).
  3. You will receive an e-mail with a link to set up your secure online account.
  4. You will create your secure online account with a username and password.
  5. You will receive a welcome e-mail with a link to sign in and access your health information.
Request In-person
  1. Go to the Health Information Management department and provide Health Information Management personnel with your e-mail address.
  2. Health Information Management personnel will verify your identity and personal information.
  3. Using the e-mail address you provide, we will send an e-mail with the personalized information you need to create a secure online account.
  4. You will create your secure online account with a username and password.
  5. You will receive a welcome e-mail with a link to login and access your health information.

Memorial Medical Center and Florida Hospital Oceanside

Obtain Official Copies of Your Medical Records

For a copy of your medical records from a physician office or from a Florida Hospital, download form here.

Health Information Management Services (formerly the Medical Records Department) maintains records for all inpatient, same-day surgery and outpatient services for both the Florida Hospital Memorial Medical Center and Oceanside campuses. Access to records is protected by federal HIPAA regulations. Copies of records may be released upon receipt of written authorization of the patient (if over 18 years of age) or the parent/guardian. The authorization must:

  • Include the name and address of the person receiving the copies
  • Specify the information to be released (including date(s) of service)
  • Be signed and dated by the patient or parent/guardian
  • Be addressed to the proper facility location

In emergency situations, information can be faxed.

There is a charge to obtain copies of medical records if requested for private use by patients or parents. The charge is waived if the copies are forwarded directly to other medical providers or facilities for continuing medical care.

Release of Information Hours:
8 a.m. – 4 p.m.
Monday – Friday

Release of Information Location:
Florida Hospital Memorial Medical Center
Health Information Management – Main Campus Lobby
301 Memorial Medical Parkway
Daytona Beach, FL 32117
Phone: (386) 231-3066
Fax: (386) 231-3323

Fee Schedule

If the records are needed for continuing care, there is no charge when records are sent directly to your physician or the facility providing treatment.

If you are requesting copies of your medical records for your personal use, the following fees apply*:

Price: 84 cents for the first page and 55 cents for additional pages.

Applicable taxes, postage and handling fees are additional and based upon package size and ship to address. You will receive a pre-payment request once your records have been retrieved and copied. Upon receipt of payment, Release of Information staff will forward your records to the designated address.

The Health Information Customer Service Desk is available from 8 a.m. to 4 p.m. Monday through Friday. Once an authorization for release of medical records is received, it may take up to 10 days to process your request.

If your records are needed for treatment or for an appointment within the next 48-72 hours, your physician can request your records by fax when you arrive in his/her office for treatment. (Records can be faxed to the physician’s office at no charge to the patient.)

Birth and Death certificates are NOT available from FHMMC's Health Information Management department. These records must be ordered from the Department of Vital Statistics. Please see the contact information listed below:

Volusia County Health Department (www.volusiahealth.com)
PO Box 9190
Daytona Beach, FL 32120

1845 Holsonback Dr.
Daytona Beach, FL 32117

(386) 274-0614
FAX (386) 274-0612
You may also contact the Florida State Office of Vital Statistics, PO Box 210, Jacksonville, FL 32231. Phone number (904) 359-6900 ext. 9000.
For more information, please call the correspondence staff at (386) 231-3066.

*Health care providers and facilities can charge for responding to requests for medical records from patients, attorneys and other patient designees according to Florida Statute 395.3025.