Anyone who has been a patient at any of the Florida Hospital campuses, Florida Hospital Laboratories, FH Ambulance Service or at any of the CentraCare locations may access their billing account online. You can make payments, update guarantor and patient information, and find answers to common patient questions.
Hospital stays, use of facilities and equipment, special treatments and tests, and medications are among the items that the hospital will bill you for, usually for the part not covered by Medicare or Medicaid or your private or employee insurance plan. Ultimately, the patient is responsible for all charges and deductibles. Your medical insurance coverage is a contract between you and your commercial insurance company. Contact your insurance company to verify that both the hospital and the physician are contracted with your insurance provider network. You are responsible for your hospital account. Payment may be made by cash, personal check, MasterCard, VISA, American Express, Discover or by electronic funds transfer (EFT).
You should expect to receive a separate bill from the specialized physicians that may have treated you or assisted in your diagnosis. Physicians are not employees or agents of Florida Hospital. They are independent, private practitioners and may be individually contracted with an HMO or PPO, apart from contracts Florida Hospital holds.
Separate bills will come from physician(s) listed below: Emergency physicians will bill you for any services you may have received in the Emergency Department.
- Radiologists will bill you for reading any X-rays that were taken while at the hospital.
- Consulting Physicians may be asked by your treating physician to review your care for any special needs. You will receive a bill from these physicians as well.
- Pathologists will bill you for any laboratory and pathology test(s) they have read while you were at the hospital.
- Anesthesiologists will bill you for services received during any surgical procedures you may have undergone while at the hospital.
If you have any questions regarding bills from them, please contact them directly.
For scheduled procedures, a Florida Hospital representative may contact you to verify and update your personal information. If you pre-register, your co-pay, deductible and/or coinsurance will be due at that time. If you know you are coming to the hospital in the near future and would like to pre-register, please call (407) 303-0519.
If you were unable pre-register, we will need to confirm your personal information when you arrive at the hospital, including:
- Address, phone number, place of employment and insurance information.
- Verification that pre-certification has been obtained.
- Collection of payment not paid at the time of pre-registration.
- Confirm any tests requested by your physician.
- Obtain your signature for Consent for Treatment, authorization to bill your insurance and an understanding that Florida Hospital is not responsible for any personal items you bring with you.
About personal items and valuables: Florida Hospital and its employees are not responsible for any personal belongings of the patient. We ask that you leave your personal items, particularly valuables, at home as we cannot accept responsibility for lost or damaged valuables. If your stay is an unexpected one, a family member or trusted should secure your personal property, as we are unable to reimburse if it is lost, stolen or damaged.
For non-emergency medical services, Florida Hospital will provide you with a written, good faith estimate of all anticipated charges before your treatment. This will be provided to you within seven business days of a written request by you or your legal guardian. Estimates may be the average charges for the anticipated procedures. As such, actual charges may be higher. To obtain an estimate, please call (407) 303-0500.
If you are receiving non-elective services that are not covered by any form of insurance or a government program, financial assistance may be available. To find out if you’re eligible, please contact a financial counselor at (407) 303-0500. In determining you eligibility, verification of income and financial information may be required.
Payments are required at the time of service for any amount that is not covered by your insurance. Your deductible and co-payment will be considered as deposits and are due at the time of service.
If you don’t have insurance, the total estimated hospital bill less any initial deposits you made, is due upon discharge. If you can’t make the full payment at discharge, you can ask to see a financial counselor as soon as possible who can review alternate payment options with you, including a payment plan. Payments can be in cash, check, debit card or credit card. Electronic funds transfers are also available.
We remind you that your medical insurance coverage is between you and your insurance company. While your insurance company may cover some of your expenses, you are ultimately responsible for your hospital account, not the insurance company.