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Emergency Services

Emergency Department

If this is an emergency, call 9-1-1 immediately.

At Florida Hospital Orlando, we know that emergencies can happen anywhere, at anytime, to anyone. From minor bumps and bruises to life-threatening conditions and everything in between, our Emergency Department offers the latest in medical technology and skilled physicians whose goal it is to provide unsurpassed care right around the corner.

In addition to our 24-hour on-call physician coverage for emergency and trauma specialties, including thoracic and general surgery, orthopedics, neurology and neurosurgery, cardiology, pediatrics and internal medicine, our Chest Pain Center also provides patients who are having heart attacks the experience and expertise to help them when every second counts. We are committed to providing timely, thorough emergency care, with a process focused on permitting our physicians to begin diagnosing and treating patients as quickly as possible. All of our hospital departments collaborate to make sure that our emergency patients efficiently receive the highest level of care possible. 

Florida Hospital Orlando has one of the largest emergency rooms in the country. Our 62,000-square-foot facility features 50 treatment/exam rooms—as well as private bathrooms in each of our acute-care patient rooms—and is designed to accommodate 90,000 patient visits per year. The corridors of our Emergency Department were planned with a “backstage” concept, meaning that we have corridors specifically designated for patient transport and support staff, and areas with beautiful views of Lake Estelle set aside for our guests.

In an effort to streamline the flow of patients through the Emergency Department, we have implemented the LEAN tracking process—one of the only hospitals in the country to utilize this technology. This allows our patients to move seamlessly from the exam room to the patient-care area to observation. We also have an imaging center integrated directly into our Emergency Department, which minimizes patients’ need for travel and reduces the time it takes to perform vital MRI, CT or PET scans.

We were also the first hospital to Central Florida to provide shoreline outlets to  ambulances outside the Emergency Department, ensuring that ambulances can keep medical equipment fully charged.   

Download our ER Wait app to know the wait time at the Florida Hospital Orlando Emergency Department before you arrive. 

When Should I Visit the Emergency Department?

If you are in an emergency situation, time is of the essence, and you need to know when to seek critical care. An emergency is a serious medical condition or symptom caused by injury or illness, or mental illness, which arises suddenly and requires immediate care to avoid death or disability.

Emergency situations may include:

  • Suspected stroke
  • Suspected heart attack
  • Complicated fractures
  • Poisoning
  • Deep wounds
  • Vomiting or coughing up blood
  • Major head injury
  • Severe allergic reactions
  • Extreme difficulty breathing
  • Severe burns

It is important to always be prepared for an emergency. To better facilitate treatment, we advise our neighbors to keep an information card on them at all times. This card should include the name and telephone number of the individual’s primary care physician, a list of all medication and drug allergies, and advanced directives, such as living wills, do-not-resuscitate orders and power of attorney information. In addition, it is also helpful to for incoming emergency patients to have copies of their insurance cards and photo identification.

What to Expect During Your Visit

The first thing that will happen when you arrive at the Florida Hospital Orlando Emergency Department is an evaluation by a registered nurse. During this evaluation, the RN will ask for your name, date of birth, Social Security number and the reason for your visit. He or she will also check your vital signs—your temperature, blood pressure, heart rate and so on.

This is called the triage process, which determines the seriousness of each patient’s condition and, consequently, the order in which patients are seen. As a rule, more serious injuries and illnesses are treated first.

Urgent vs. Emergency Care

For patients who need immediate medical attention but do not have life-threatening injuries or illnesses, there is a more affordable alternative to our Emergency Department. Florida Hospital’s Centra Care is Central Florida’s only urgent care service provider backed by a nationally recognized hospital system. With locations throughout Central Florida, Centra Care offers our neighbors convenient, professional walk-in medical care for all kinds of urgent (but not life-threatening) conditions, including colds, the flu, sore throats, ear aches, stomach aches, broken bones and stitches. Most major insurance plans are accepted, and appointments are never necessary.