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Quality and Patient Safety

Quality and Patient Safety

The safety of our patients and the quality of care we provide are at the heart of our mission. If you have any complaints regarding patient care or safety issues you should: 

  • Report your concern directly to the nursing unit manager or the manager of the department about which you have a safety or quality concern.
  • If the manager is not available contact the on duty Nursing Supervisor by dialing "0" on any hospital phone or by calling 386-676-6000 from an outside phone, and asking for the nursing supervisor.
  • Contact the director or administrator responsible for the area if the manger or nursing supervisor cannot resolve the concern. You will receive a prompt response to your concern. 

If you have concerns you may also report them to our accrediting body listed below:

The Joint Commission 
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll Free: 800-994-6610