About Bills & Charges
The bill you receive from the hospital covers equipment, supplies and all services performed by hospital paid staff. You will receive separate bills from your physician, any consulting or specialty physicians and other professionals who are not paid by the hospital. A radiologist, for example, rarely sees a patient in person but is involved behind the scenes in analyzing test results and assisting in diagnosis and treatment planning.
This summary was created to offer our patients an outline of the hospital’s billing policies and procedures. We are also providing you with the addresses and telephone numbers of the physicians and professionals who are not paid by the hospital, but have their own billing service.
Important: We ask that if you have any questions stemming from bills received from the following entities that you contact them directly. Due to the fact that they operate their own billing system, we are unable to provide you will any information regarding your account with them.
It is the patient’s responsibility to contact their managed care or insurance provider prior to each visit or admission to verify eligibility.
As a patient courtesy, we will submit the hospital bill to your insurance company. However, it is your responsibility to provide us with the necessary information on each visit or admission, and to coordinate with your insurance company and the hospital to ensure that payment is made in a timely manner for all covered services. Accuracy and, most importantly, timing is of the essence when working with an insurance company. Many insurance companies require a telephone call for precertification or authorization for your hospital visit. If the hospital does not have accurate insurance information, these telephone calls may not be made. This leaves open the possibility of an assessed penalty due to a default in timely notification. This penalty will, in turn, increase any amount due from the patient.
Please note that you will be responsible for prompt payment of estimated deposits toward deductibles, co-insurance, and co-payments prior to discharge. If you have any questions regarding bills received from Florida Hospital, please contact our customer service department. If additional financial assistance is needed, an on-site financial counselor is available to assist you.
Emergency Department Physician Charges
Because of our close working relationship, the emergency room doctor who cares for you may appear to be a hospital employee. However, he or she is part of a group of independent physicians who provide service to our patients. You will receive a separate bill for their emergency department physician services.
Reimbursement Technologies Inc.
1000 River Road, Suite 100
Conshohocken, PA 19428
If you have X-rays or other diagnostic imaging services performed, a radiologist viewed the films and provided an interpretation. You will receive a separate bill for these services.
Florida Radiology Management
P.O. Box 150505
Altamonte Springs, FL 32715
If laboratory testing was done, the pathologist who performed the studies will bill you.
Heartland Pathology Associates, PA
P.O. Box 864442
Orlando, FL 32886-4442
If you received services performed by an anesthesiologist, you will be billed directly by their billing departments.
Heartland Quality Professional Association
1519 George Road, Suite 100
Tampa, FL 33634
Cardiologist or Other Consulting Physician Charges
If you had heart diagnostics, treatment or services performed by another specialist, you will receive separate bills from those physicians. If you have questions, contact their offices directly by telephone or in writing to the address on their bill.
Our billing office is located across the street from our Sebring hospital facility in the Florida Hospital Heartland Division Business Complex at 4101 Sun 'n Lake Blvd. Our customer service representatives are available from 8 a.m. to 5 p.m. Monday through Thursday and 8 a.m. to 3 p.m. on Friday to help you wade through the process of understanding and paying your hospital bills. They can also provide you with itemized statements of charges for your inpatient or outpatient treatment.
Several payment options are available to our patients, and we will work to help you find the right one to fit your needs and budget. Please contact us at (863) 382-3337 or stop by our billing office if you have any questions or need assistance with your hospital bills.