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Patient Resources

My Rights and Responsibilities

A patient has the right to:

  • Be treated with courtesy and respect, with appreciation of his/her individual dignity, and with protection of his/her need for privacy.
  • Receive a prompt and reasonable response to questions and requests.
  • Know who is providing medical services and who is responsible for his/her care.
  • Know what patient support services are available, including whether an interpreter is available if he/she does not speak English.
  • Know what rules and regulations apply to his/her conduct.
  • Be given by his/her health care provider information concerning diagnosis, planned course of treatment, alternative risks and prognosis.
  • Refuse treatment, except as otherwise provided by law.
  • Be given, upon request, full information and necessary counseling on the availability of known financial resources for his care.
  • Know, upon request, in advance of treatment, and if eligible for Medicare,whether the health care Facility accepts the Medicare assignment rate.
  • Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
  • Receive a copy of reasonably clear and understandable, itemized bill and, upon request, to have charges explained.
  • Impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap or source of payment.
  • Treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • Know if medical treatment is for purposes of experimental research and to give his/her consent or refusal to participate in such experimental research.
  • To have pain managed as individually and effectively as possible.
  • Express grievances regarding any violation of his/her rights, as stated in Florida law, through the grievance procedure of health care provider or health care facility, which served him/her, and to the appropriate state- licensing agency.
  • A patient receiving care in a health care facility or in a provider's office has the right to bring any person of his or her choosing to the patient-accessible areas of the health care facility or provider's office to accompany the patient while the patient is receiving inpatient or outpatient treatment or is consulting with his or her health care provider, unless doing so would risk the safety or health of the patient, other patients, or staff of the facility or office or cannot be reasonably accommodated by the facility or provider.

A patient is responsible for:

  • Providing to his health care provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.
  • Reporting unexpected changes in his/her condition to his/her health care provider.
  • Reporting to the health care provider whether he/she comprehends a contemplated course of action and what is expected of him/her.
  • Following the treatment plan recommended by the health care provider.
  • Keeping appointments and, when he/she is unable to do so for any reason, notifying the health care provider or health care facility.
  • His/Her actions if he/she refuse treatment or does not follow the health care provider’s instructions.
  • Assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
  • Following health care facility rules and regulation affecting patient care and conduct.

Download Patient‘s Bill of Rights (English)
Download Patient‘s Bill of Rights (Spanish)