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Patient Resources

My Rights and Responsibilities

A patient has the right to:

  • Be treated with courtesy and respect, with appreciation of his/her individual dignity, and with protection of his/her need for privacy.
  • Receive a prompt and reasonable response to questions and requests.
  • Know who is providing medical services and who is responsible for his/her care.
  • Know what patient support services are available, including whether an interpreter is available if he/she does not speak English.
  • Know what rules and regulations apply to his/her conduct.
  • Be given by his/her health care provider information concerning diagnosis, planned course of treatment, alternative risks and prognosis.
  • Refuse treatment, except as otherwise provided by law.
  • Be given, upon request, full information and necessary counseling on the availability of known financial resources for his care.
  • Know, upon request, in advance of treatment, and if eligible for Medicare,whether the health care Facility accepts the Medicare assignment rate.
  • Receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.
  • Receive a copy of reasonably clear and understandable, itemized bill and, upon request, to have charges explained.
  • Impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap or source of payment.
  • Treatment for any emergency medical condition that will deteriorate from failure to provide treatment.
  • Know if medical treatment is for purposes of experimental research and to give his/her consent or refusal to participate in such experimental research.
  • To have pain managed as individually and effectively as possible.
  • Express grievances regarding any violation of his/her rights, as stated in Florida law, through the grievance procedure of health care provider or health care facility, which served him/her, and to the appropriate state- licensing agency.

A patient is responsible for:

  • Providing to his health care provider, to the best of his/her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to his/her health.
  • Reporting unexpected changes in his/her condition to his/her health care provider.
  • Reporting to the health care provider whether he/she comprehends a contemplated course of action and what is expected of him/her.
  • Following the treatment plan recommended by the health care provider.
  • Keeping appointments and, when he/she is unable to do so for any reason, notifying the health care provider or health care facility.
  • His/Her actions if he/she refuse treatment or does not follow the health care provider’s instructions.
  • Assuring that the financial obligations of his/her health care are fulfilled as promptly as possible.
  • Following health care facility rules and regulation affecting patient care and conduct.

Download Patient‘s Bill of Rights (English)
Download Patient‘s Bill of Rights (Spanish)